Meet Jayne, Our Owner!
Introduction – Please share your journey to and with ERS & bhome.
I began my career at The Kensington in Bismarck, North Dakota from 1984 to 1986. I moved on to become the Director of Marketing for Kensington Assisted Living Homes from 1987 to 1988 at the Minneapolis Corporate Office. I spent the next two years in Fort Madison, Iowa at The Kensington, renovating a large hospital in to Assisted Living.
From 1990 to 1994, I was in Hobbs, New Mexico where I worked on a project that took an old Holiday Inn and made it into an assisted living environment. The next five years I spent at Kensington Cottages Corporation, Karrington Health, and Sunrise Senior Living. It wasn’t until 1999 that I came to English Rose Suites and knew that this is where I now belonged. I fell in love with the small Residential Memory Care Model.
How would you describe your leadership style?
I am a very participatory, hands-on leader. I believe in empowerment from the bottom up and providing great support along the way.
What are some of your hobbies?
Traveling, gardening, and spending time with my family and friends.
What do you think makes us so different from other companies?
I believe we are different from other companies in that our caregivers are some of the most competent caregivers you will find anywhere. We believe in continuous learning and training. But above all, every single one of us truly loves what we do. We are all here for the right reasons, and the reason is that we believe that our elders should be treated with dignity with the best quality of life, regardless of their diagnosis. A true testament to that is our gift of true long-term commitment within our organization.
What brings you the greatest joy from your work?
I find tremendous joy in observing and witnessing excellence being achieved each day by our team. They truly deliver the best care in the country with our Home Care Clients and our Residential Homes. I know as a professional that what we provide is far, far different than 95% of the country’s care.
What is your favorite memory of caring for client/resident?
There are so many memories I will always remember, but there was a joke a Resident told me. I told a gentleman that his “barn door was open” (his zipper was down). He replied back, “I know, I’m advertising!”
What advice would you give to someone just starting out in this field?
I would always tell anyone who wants to work in our field to please always come with a true sense of kindness and sincerity and our goal is to make a difference.
Do you have a personal story to share about someone who has impacted the way you do your job?
Yes, my mentor inspired me in how to lead each day.
What are you most excited about for this upcoming year?
What do you see for the future of ERS?
Slow, steady, and manageable growth while doing a great job serving our Residents and Clients.