Meet Vicki, Our VP of Operations and Marketing!

vicki_martiniIntroduction – Please share your journey to and with ERS & bhome Home Care.

I began my journey as an HHA in a large Assisted Living and Memory Care based campus in Rochester, MN. I cared for eight men with Dementia on the night shift. This is where I found my passion and it was the foundation for my journey with elders.

I was then promoted and held many positions over the next eight years. Jayne Clairmont, our owner at English Rose Suites and bhome Home Care, was my regional supervisor. We stayed connected through the years and she was in need of an Administrator here in the cities. I jumped at the chance to work with an incredible human being and I believed her model was the best in the industry. To serve folks in our English Rose Suites homes and support those who want to live in their own home is a dream come true.

How would you describe your leadership style?

I had a wonderful mentor that I admired and through the years who inspired me every day. She taught me to find someone’s strength and use it to the greatest level. She taught me to ask lots of questions and never to assume. I’ve learned to find gratitude and make the day fun! I walk beside our team every day and feel so blessed to do it!

What are some of your hobbies?

4.leadership
Vicki and Christine McDonald, Team Mentor, at the Alzheimer’s Association Purple Gala

My grandchildren who bring me the greatest joy and remind me to stop and smell the wildflowers. I love going to our lake home and all the incredible family memories that it provides us. I love spending time with my dogs, which are golden’s, even my always in trouble dog, Rocco. And my dear, dear husband who shares in all my passions and pushes me to be the very best I can be.

What do you think makes us so different from other companies?

There are so many differences. We are small which is huge! We can strive for excellent communication, maintaining high standards and education for staff to groom them into the best caregivers. We work 24 hours a day, seven days a week to provide excellent care to our clients, residents and their loved ones.

We bring ourselves in our resident’s world and do not make them get into ours. Our residents are on less medications. We constantly ask, “what are they telling us?” instead of giving them medication. In most situations, essential oils are being used instead. We also focus on movement and hydration.

What brings you the greatest joy from your work?

To know the difference I can make on someone’s journey with dementia. Whether it is helping a resident eat or share a loving moment to a family member and see their joy at their loved one’s quality of life at English Rose Suites and bhome Home Care. My job gives me so much more than I can give.

What is your favorite memory of caring for client/resident?

My favorite memory is when a new resident was moving in. She had been heavily medicated and came to us on a stretcher. She had not been outside in three years. It took two people to shower her. That afternoon she ate, showered and went outside and looked up at the sun and closed her eyes. I watched the sun warm her heart and soul and I will never forget that day.

What advice would you give to someone just starting out in this field?

To honor our elders and their journey. This is the best job in the world!

What are you most excited about for this upcoming year?

I am most excited this year to empower our staff to have a greater voice.